Booking & Scheduling

• Advanced booking required for non-emergency transport

• A $50 cancellation fee will be incurred if canceled within 1 hour of booking time 

• Same day booking

Payment Fees

• Mileage fee: $3 a mile

• Deposit Requirement: A non-refundable 25% deposit is required to secure a booking

• Payment Methods: Accepted payment methods include cash, credit card, Zelle, or certified checks

• Late Payment Policy: Full payment must be made at the time of pickup Late payments may result in additional fees or service refusal.

Load & Delivery Requirements

• Maximum load capacity: 26,100 lbs 

• Proper Loading & Securing: The shipper is responsible for ensuring the vehicle/machinery/container is properly prepared for transport (e.g., removing loose parts, draining fluids if required).

• Delivery Window: Delivery times are estimated and subject to change due to traffic, weather, road conditions, or unforeseen circumstances.

• Holding & Storage Fees: If the receiver is unavailable at the drop-off location, a storage or holding fee may apply.

Liability & Damage Policy

• Pre-Transport Inspection: A condition report and photos will be taken before and after transport.

• Limited Liability: The company is not responsible for pre-existing damage, minor scratches from road debris, or damages due to improperly secured loads by the shipper.

• Insurance Coverage: All transported items are covered up to a specified limit $1,000,000. Additional insurance may be available for an extra fee.

• Claims Process: Any damage claims must be reported in writing within 24 hours of delivery, with supporting photos.

Customer Responsibilities

• Pickup & Drop-Off Accessibility: Clients must ensure that pickup/drop-off locations are accessible for large transport vehicles. If not, alternative arrangements must be made in advance.

• Vehicle/Machinery Readiness: Shippers must ensure vehicles/machinery are in operable condition (or notify the company if inoperable, as additional equipment may be required).

• Permits & Legal Compliance: Clients are responsible for obtaining any necessary permits for oversized or heavy equipment before transport.

No-Show & Wait Time Policy

• Grace Period: A 30-minute wait time is included at pickup/drop-off. After that, additional wait time fees apply.

• No-Show Policy: If the client or receiver is unavailable after a 1-hour wait, the transport may be canceled, and the client forfeits their deposit.

Force Majeure & Unforeseen Delays

• The company is not liable for delays due to acts of God, weather, mechanical issues, road closures, accidents, or other uncontrollable factors.

• If a transport delay occurs, the company will communicate updates and provide a revised estimated delivery time frame.